Deisher Family Ranch Refund & Returns Policy

At Deisher Family Ranch, we aim to provide you with high-quality products and excellent customer service. If, for any reason, you are not satisfied with your purchase, please review our refund and returns policy outlined below:

1. Refund Eligibility:

  • To be eligible for a refund, the item must be in its original condition, unopened, and unused.
  • Refund requests must be made within 30 days of receiving the product.

2. How to Initiate a Return:

  • Please contact our customer service team at 618-240-0087 or samueldeisher@gmail.com to initiate the return process.
  • Provide your order number, a detailed reason for the return, and any relevant photographs if the item is damaged.

3. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
  • We recommend using a trackable shipping service to ensure the safe return of the item.

4. Inspection and Processing:

  • Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria.
  • Refunds will be processed within 30 days of receiving the returned item.

5. Refund Method:

  • Refunds will be issued to the original payment method used during the purchase.

6. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately. We may require photos or additional information to process your request.

7. Exchanges:

  • We currently do not offer exchanges. If you wish to exchange an item, please follow the return process and place a new order.

8. Cancellations:

  • If you need to cancel your order, please contact us as soon as possible. Once an order is processed and shipped, it cannot be canceled.

9. Contact Information:

10. Changes to the Refund and Returns Policy:

  • Deisher Family Ranch reserves the right to update or modify this policy at any time. Any changes will be reflected on our website.

Thank you for choosing Deisher Family Ranch. We appreciate your understanding and cooperation in adhering to our refund and returns policy. If you have any further questions or concerns, please don’t hesitate to contact us.